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Juniper Hartmann strives to provide excellence in customer service. Please read over this page to learn more about her refund and exchange policy.
Juniper Hartmann is unable to accept returns outside of a book arriving damaged. She will replace the book free of charge to the customer. As an indie author, her budget is limited and book returns can be a financial burden.
All purchases are final.
Below you will find all of my shipping policies. Please review them carefully before contacting me to ensure your question has not been answered in this section. Thank you for your generous support!
If your package is late, please contact Juniper using the contact form below. She will look into the matter immediately.
Missing packages may be replaceable on a case-by-case basis. Normally, Junie is more than happy to replace your order.
All packages will be shipped in bubble mailers or boxes depending on the order size. A tracking number will be provided once the order is packed.
Junie sends out every order the next morning unless it’s a Sunday (USPS doesn’t pick up!).
Whether you have a question or comment, Juniper Hartmann is here to help. She is also taking inquiries on pre-orders for Run, Rabbit, Run, her debut novel premiering in the Winter of 2024.
Junie will do her best to reply within 24 hours.